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Shipping & Returns

Shipping & Returns

Return Policy

If for any reason you are unhappy with your Lana’s Llama garments, we do accept returns within 15 days of purchase for US orders and 30 days for worldwide orders, provided that the merchandise is unworn, unwashed and unaltered. It may take 3-5 business days for the refund to appear on your credit card statement or in your Paypal account. You will receive a confirmation email from us once the item has been processed.

If you are paying with Bitcoin, your transaction will be refunded to your Coinbase account. If you do not have a Coinbase account, a Coinbase wallet will be created for you, linked to your email address.

If you would like a refund on a purchase paid for with a money order, you can choose to receive the amount via Paypal, a store credit or a check. Please specify which with your return.

Please note that Final Sale merchandise is not eligible for return. The original shipping charges are not refundable.

  

How to Return Items

There are two ways you can make a return depending on what you prefer. If you have an account with us, log in and go to “Completed Orders.” Then click “Return Item(s)” on the right side of the page. Enter the details for your return request and click “Submit Return Request.” You’ll have the option to receive either a refund or a store credit. After submitting, you will see the Return Instructions telling you where to send the package. Once we receive your item back, we will credit the method of payment used to make the purchase.

Using the "Submit Return Request" option notifes us to look out for your package. You will receive an email once your item has processed. Alternatively, you may simply return the package with the packing slip.

For those who used guest checkout and who need to return an item, place the merchandise along with the packing slip into a package. Once received, your refund will be applied to the same method of payment used to make the purchase. Return the package using the shipping service of your choice to the address below:

Lana’s Llama
Attn: returns
520 Folly Rd, Ste P-334
Charleston, SC 29412

If you have any questions, please contact us at service@lanasllama.com

We’re sorry if an item doesn’t work out for you. You can always contact us for more detailed information about an item to avoid a potential return.

 

Exchanges

At this time, due to limited stock, we do not offer exchanges. If you would like a different size, we recommend purchasing the item you’d like from our current inventory while your return is processing.

  

Shipping

All orders shipped within the USA are charged a $5 flat rate, which includes Priority Mail shipping. Packages will generally arrive between 1-3 days from the time they are shipped.

USA orders over $150 are always free shipping!

We ship to P.O. Boxes, U.S. territories and APO/FPO/DPO addresses.

Orders sent to Canada are charged a $15 flat rate, sent via Priority Mail International shipping, arriving in 3 - 5 business days not including customs.

Worldwide orders are charged a flat rate of $20, which includes Priority Mail shipping. Packages will arrive 6 - 10 business days to many major markets. Delays in customs can also increase the delivery time.

International orders over $200 will receive free Priority Mail International shipping!

 

Global Shipping

We do not ship to Africa, India and some parts of Asia. For a complete list, use the pull down menu in the checkout when selecting your country. If your country is not available, we do not ship to it.

  

Order Fulfillment

We ship Monday-Friday. Orders received before 3:00 pm eastern will go out on the same day, except for on postal holidays. Orders received after 3:00 pm eastern, will be sent the following day.

 

Payment Types

We accept PayPal, money orders and most credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB and Diner’s Club. We also accept Bitcoin payments. Proceed through our checkout flow and you’ll be able to choose your preferred payment method. 

If choosing to pay with Bitcoin, please checkout using our desktop version of the store. Our Bitcoin hosted checkout integration is not yet mobile friendly.

 

Packaging

Our garments are shipped in packaging made from plant based fibers, no plastic.

We use an entirely plant-derived, renewable, and naturally biodegradable sealing tape. Your garments will be wrapped in 100% paper tissue and sealed with a Lana’s Llama sticker, that is biodegradable and compostable (ASTM D-6400 16 weeks in professional compost). Our thank you cards and coupons are printed on 100% paper, using a low VOC (volatile organic compound), water based ink.

Our shipping labels are printed using a direct thermal printer that requires no ribbon, ink or toner, therefore more environmentally friendly since we do not have to dispose of used ink ribbons. Our thermal shipping labels are printed on paper that is 100% free of BPA (Bisphenol A) and phthalates, featuring an adhesive that is environmentally benign.

There are times when the sewing factory wraps our garments in plastic and we may pass that plastic onto you. Because of the high cost, high minimums and lack of demand, bio-based plastics are nearly unattainable for us in America but we are pushing in that direction.

While it is nearly impossible to be 100% chemical free in the modern world, when there is an alternative, we take it.

 

 

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