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Privacy Policy & Terms

Privacy Policy & Terms

Lana’s Llama takes privacy seriously and is committed to protecting your privacy. No one likes an info selling rat! The following will tell you about our online collection and use of your data. By using our website, you understand and agree to the terms of this policy.


Collecting Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone and email.


Use of Your Personal Information

When you provide us with personal information to complete a transaction, verify payment details, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If you sign up for our newsletter, you will receive exclusive offers, news, and information about our garments. You can cancel the subscription at any time.

We will never trade, share or sell your information.


Protection of Your Personal Information

To secure your personal information, we follow strict precautions, following industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our website data is protected with the same military-grade security and encryption that the big banks use.


Payment Information

In order to process payments, Lana’s Llama uses a secure third party payment gateway that performs a variety of tasks to process the transaction. When you provide your credit card information, it is transmitted via Secure Socket Layer (SSL) technology and then encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the highest industry standards set by PCI-DSS as managed by the PCI Security Standards Council.

We do not see, handle or store your credit card information. 


Using Paypal Checkout

For Paypal account users, our One Touch PayPal integration means you won’t be redirected to the Paypal website to make your payment. Once you click on the PayPal button it will display a Paypal lightbox or pop-up that overlays our page. You must log in to PayPal once to agree and then it will automatically close on completion and you’ll continue with our checkout flow. The Paypal agreement represents a billing agreement between you and Lana’s Llama for your purchase.  

If you return to Lana’s Llama within 730 days to make another purchase using Paypal, Paypal will not require you to login again. One Touch for web enables customers to pay without user IDs and passwords on the web after their first login, just like Paypal enabled on mobile devices. From then on for future Lana’s Llama purchases, simply click the checkout with Paypal button in your shopping bag, where it will automatically log you in to Paypal so you can confirm your payment details and proceed with our checkout flow. Your payment preferences and shipping details will automatically be entered into our checkout fields whether you have an account with us or not.

You will be billed according to Paypal’s future payment agreement. PayPal will first use your PayPal balance to pay for your purchase. If that doesn't cover your total, your bank account, PayPal Credit, debit card, credit card, and/or eCheck will be used in that order. A small payment authorization may be required to make sure your PayPal account can be charged in the future. The authorization will be voided and you won′t be charged.

Lana’s Llama does not have access to your Paypal account and will not bill you without your consent to buy our product.

PayPal maintains the billing agreement, and the buyer can cancel the agreement at any time by going to paypal.com> Profile > My Settings > Payment Settings> and remove the desired merchant from the preapproved payments list. If you cancel the billing agreement or the No Log-In Payment, when you shop at Lana’s Llama in the future you’ll still enjoy the convenience of paying with Paypal without having to leave our store but you will be required to log in to Paypal.

Paypal’s preapproved future payments are secure, fast and convenient. One Touch for web will work on mobile, tablet and desktop (Mac and PC) across all major browsers and platforms. 



We may use “cookies” to collect your information. A “cookie” is a computer file that acts as an identification card for your computer to distinguish your browser from others and enables us to serve you better. For example, we use cookies to save products in your shopping bag while you browse our website or to display your recently viewed items in My Account. We also use cookies to establish the performance of our website, this includes audience size and usage patterns. None of the information collected identifies an individual, but rather provides anonymous statistical data. 


Removal Policy

By request, we can delete your account on Lana's Llama. Please note that once all information related to your account is deleted, it is non-transferable, should you wish to open another account in the future.

We hope you have an enjoyable shopping experience with us.


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