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Shipping & Returns

Shipping & Returns

Return Policy

If for any reason you are unhappy with your Lana’s Llama garments, we do accept returns within 15 days of purchase for US orders, provided that the merchandise is unworn, unwashed and unaltered. It may take 3-5 business days for the refund to appear on your credit card statement. You will receive a confirmation email from us once the item has been processed.

If you would like a refund on a purchase paid for with a money order, you can choose to receive the amount as a store credit or a check. Please specify which with your return.

Please note that Final Sale merchandise is not eligible for return. The original shipping charges are not refundable.

International orders are not eligible for returns due to high shipping costs.



How to Return Items

There are two ways you can make a return depending on what you prefer. If you have an account with us, log in and go to “Completed Orders.” Then click “Return Item(s)” on the right side of the page. Enter the details for your return request and click “Submit Return Request.” You’ll have the option to receive either a refund or a store credit. After submitting, you will see the Return Instructions telling you where to send the package. Once we receive your item back, we will credit the method of payment used to make the purchase.

Using the "Submit Return Request" option notifies us to look out for your package. You will receive an email once your item has processed. Alternatively, you may simply return the package with the packing slip.

For those who used guest checkout and who need to return an item, place the merchandise along with the packing slip into a package. Once received, your refund will be applied to the same method of payment used to make the purchase. Return the package using the shipping service of your choice to the address below:


Lana’s Llama

1866 C E Market St

PMB 315

Harrisonburg, VA 22802


If you have any questions or to change an order you just placed, please contact us at service@lanasllama.com

We’re sorry if an item doesn’t work out for you. You can always contact us for more detailed information about an item to avoid a potential return.



At this time, due to limited stock, we do not offer exchanges. If you would like a different size, we recommend purchasing the item you’d like from our current inventory while your return is processing.



Orders within the USA ship via Priority Mail for a $6 flat rate. Smaller packages ship via First Class Mail for a flat rate of $3. Packages will generally arrive between 1-3 days from the time they are shipped.

USA orders over $150 are always free shipping!

We ship to P.O. Boxes, U.S. territories and APO/FPO/DPO addresses.

Worldwide orders are shipped via First Class International Package for a flat rate of $13. Larger packages are generally $22 to most countries. Larger worldwide orders are shipped via Priority Mail for a flat rate of $30. Packages generally arrive 7 - 10 business days to many major markets. Delays in customs can also increase the delivery time. 

International orders over $200 will receive free Priority Mail shipping!


Global Shipping

We do not ship to Africa, India and some parts of Asia. For a complete list, use the pull down menu in the checkout when selecting your country. If your country is not available, we do not ship to it.


Order Fulfillment

We ship Monday-Friday. Orders received before 3:00 pm eastern will go out on the same day, except for on postal holidays. Orders received after 3:00 pm eastern, will be sent the following day.


Payment Types

We accept money orders and most credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB and Diner’s Club. We also accept Bitcoin payments, just email us. Proceed through our checkout flow and you’ll be able to choose your preferred payment method. 



Our garments are shipped in packaging made from plant based fibers, no plastic.

We use an entirely plant-derived, renewable, and naturally biodegradable sealing tape. Your garments will be wrapped in 100% paper tissue and sealed with a Lana’s Llama sticker, that is biodegradable and compostable (ASTM D-6400 16 weeks in professional compost). Our thank you cards and coupons are printed on 100% paper, using a low VOC (volatile organic compound), water based ink.

Our shipping labels are printed using a direct thermal printer that requires no ribbon, ink or toner, therefore more environmentally friendly since we do not have to dispose of used ink ribbons. Our thermal shipping labels are printed on paper that is 100% free of BPA (Bisphenol A) and phthalates, featuring an adhesive that is environmentally benign.

There are times when the sewing factory wraps our garments in plastic and we may pass that plastic onto you. Because of the high cost, high minimums and lack of demand, bio-based plastics are nearly unattainable for us in America but we are pushing in that direction.

While it is nearly impossible to be 100% chemical free in the modern world, when there is an alternative, we take it.




My Llama